Community Manager Job Posting - Template

We’re looking for someone who understands online communities and is excited to empower people, conversations and experiences in collaboration with our members. We seek someone who yearns to foster human connections and to help direct valuable discourse that benefits those the community serves. An individual who has the best interest of the members at heart by ensuring they are engaged, heard and may quickly access community resources and support. The right candidate thrives on follow through, while focusing on key metrics and data for greater community growth.

Responsibilities

• Own and execute on the roadmap for community initiatives 
• Define OKRs and execute against them 
• Develop strong cross-functional relationships. Be an evangelist for the community internally 
• Measure and monitor the performance of community initiatives and constantly iterate to improve 
• Collaborate with Hivebrite's Customer Success Manager around immediate and long-term online community goals
• Provide coaching and support to group leads to empower group initiatives and autonomy
• Assist core team in creating projects, news, and supporting materials to encourage transparency and community development
• Assist core team in creating and maintaining navigable documentation for existing processes, as well as advising on the implementation of new ones
• Act independently and confidently across a wide variety of circumstances and situations
• Develop an Ambassador program
• Develop and maintain resources and content to be delivered to group admins and members
• Manage inbound communications and uncovering ways to streamline for greater efficiency through the tools offered in the community platform

Desired Skills

• 5+ years of experience in community development or customer advocacy
• Strong program management and collaboration skills with internal team members
• Cross-functional team management experience
• Analytical mindset and be an excellent communicator who can engage internal leaders and teams across functions
• Excellent written and verbal communication skills
• Possess a high level of professional and personal integrity
• Experience working with Hivebrite community platforms is a plus
• Digital design skills a plus